Training
TBS provides training courses in several fields: sales, productivity, leadership, human resources, communication and presentation skills in partnership with StarPerformining.
Before starting a training program for a Client, TBS uses a detailed identification of the training needs and objectives, which are carried out together with the Client.
We focus our programmes in enhancing the necessary professional skills and competencies for individuals within an organization to obtain highest performance.
Moreover, in building the programs, we use the expertise from our psychological tests battery. This information helps us to establish the kind of exercises, to mix individuals within the case-studies and to offer an accurate group dynamic feed-back to the clients.
During its 20 years of activity, TBS has outlined over 25 programs.
These are based on an experience gained in the real business environment and are built to improve the professional performance of those who participate in these sessions.
The topics covered are varied and range from team management, leadership in crisis situations, project management to sessions on customer behavior management to recruitment techniques and telemarketing strategies.
Our trainers can provide different programs within:
Target group: Strategic and tactical managers
Objectives and chapters: Mini MBA; Business simulation; Topics approached at strategic and tactical level: Marketing, Financial, Logistics, Sales, Human Resources
Number of students: 15 -24 participants / session
Duration: 4 days
Team of consultants: 4 consultants
Target group: Managers with potential for advancement in senior positions
Objectives and chapters: Management vs. Leadership; The competences of a leader; Leadership failure factors; Behavioral typology of leaders; Leadership styles; Problem solving and strategic decision making; The paradoxical wheel in leadership; The vision of a leader
Number of students: 15 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: Strategic and tactical managers
Objectives and chapters: Simulation of a crisis situation; Transactional vs. Transformational Leader; The tools needed for a crisis leader; The dichotomies that a leader must balance in crisis situations; Understanding the dynamics of teams and leaders in times of crisis; Managing the relationship with the media in times of crisis
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 2 consultants
Target group: Managers who lead teams of employees
Objectives and chapters: Roles and responsibilities; The recruitment and selection process; Developing / motivating individuals and team; Team management; management vs. leadership; Performance evaluation; Business plan
Number of students: 15 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: All employees
Objectives and chapters: Understanding personality typology and employee profiles; The process and tools needed to develop a team; Practicing conflict management techniques within the team; Practicing team decision-making techniques;
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 2 consultants
Target group: HR and operational managers
Objectives and chapters: The recruitment process; Brief to recruitment agencies; Job analysis; Selection interview; Evaluation of candidates
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 1 consultant
Target group: Operational managers
Objectives and chapters:Profit / loss ratio; The balance sheet; Cash flow; The costs; Preparation of budgets; Break even; Analysis of financial indicators
Number of students: 20 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: Project Managers
Objectives and chapters: Definition of a Project; Project Planning; Communication of the Project; Project management and teamwork; Project monitoring and control; Activities after the launch of the project
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 1 consultant
Target group: All employees involved in problem solving and decision making
Objectives and chapters: The process of problem solving and decision making; The MBTI decision-making model; Analysis models in decision making; Making decisions at the individual level vs. the team.
Number of students: 12 participants / session
Duration: 2 days
Team of consultants: 2 consultants
Target group: All employees involved in performance management
Objectives and chapters: Understanding the competences; Recognition of competences; Offering and receiving feedback; Personal development plan
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 1 consultant
Target group: All employees involved in negotiations
Objectives and chapters: The Casti-Win approach, Discovering common interests, Building options and exchanging variables, Using standards, Using alternatives, Obtaining the final agreement
Number of students: 15 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: Sales Managers in Modern Trade
Objectives and chapters: Introduction to KAM; The roles of a Kam and networking; Data processing and information analysis; Analyzing and planning a business with a KA; Conducting meetings with KA; Customer Service;
Number of students: 12 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: Sales Managers
Objectives and chapters: Roles of a distributor vs. producer; Distributor selection; Optimizing the logistics of the distributor; Financial analysis of the distributor; Supervising the sales force; Distributor bonus system; Evaluation of the performance of a distributor; The business plan of a distributor
Number of students: 12 participants / session
Duration: 3 days
Team of consultants: 2 consultants
Target group: Sales employees
Objectives and chapters:Sales steps; Product knowledge; Closing the sale; Handling objections; Merchandising; Addressing the types of clients; Competent in sales
Number of students: 15 participants / session
Duration: 3 days
Team of consultants: 1 consultant
Target group: Sales agents or sales representatives
Objectives and chapters: Introduction; Merchandising in today's context; The roles of a merchandiser; Merchandising techniques; Working visit to the market; Merchandising steps; conclusions
Number of students: 15 participants / session
Duration: 2 days
Team of consultants: 1 consultant
All the programs mentioned above we adapt and customize based on the industry in which the company operates, the profile and the company's development strategy; these being built on the basis of a preliminary discussion with the client.
Each program can have an open structure as well as within the company.
After each training program, TBS provides the client with a summary and an evaluation of the results of the training program.
You need consulting in the field. Do not hesitate to contact us.
Ethical Principles of the Company
Confidentially
THE FIRST PRINCIPLE of our work is confidentially – we respect the person’s trust in us (either client or employee), we ask only for the information relevant for the consultancy project and we use this information only for the purpose stated initially, according to the needs of the organization. We expect this standard to be applied also by our clients and employees.
Freedom of choice
Why Choose Total Business Solutions?
International Coverage
Total Business Solutions is a member of the Global Executive Search Network.
Membership
AmCham România
Camera de Comert si Industrie a Romaniei
AHK România
British Romanian Chamber of Commerce
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TBS is registered as personal data operator with National Authority of Surveillance in Processing Personal Data under the number 5807 within Personal Data Evidence Register Processions.